Customer Service

From 1 September 2019, we have made changes to our ordering process.  To order from SDG Moto, please call us on 0418 465 280.

We have gone old school.  Over the years, we have found that actually speaking to our customers is a great benefit.  We can answer any and all questions you have before you order. All orders will be processed personally.

Conditions of Use

IMPORTANT

None of the parts or accessories, except where specifically indicated as being officially licensed, are manufactured or endorsed by Harley Davidson®. The words Fat Boy, Wide Glide, Dyna, Dyna Glide, Softail, Heritage Softail, Sportster, Panhead, Ironhead, EVO, Evolution, and Twin Cam, are trademarks of Harley-Davidson and are for reference purposes only. The following are model designations for Harley-Davidson are also trademarks of the Harley Davidson corporation and are used for reference purposes only. FL, FLH, FLHS, FLHT, FLHTC, FLSTC, FLSTF, FLT, FLTC, FXB, FXDB, FXDG, FXLR, FXR, FXRC, FXRD, FXRDG, FXRS, FXRSE, FXRS-SP, FXRT, FXSB, FXST, FXSTC, FXSTS, FXWG, XL, XLCH, XLH 883, XLH 1200, XLR, XLS, XLT, XLX, AND XR. All other brand names used in this catalog are the property of their respective owners.

Limited Guarantee

We continually inspect and try to improve our products. All parts have been inspected prior to packaging and our guarantee is limited to replacement of defective parts. This guarantee is in lieu of all other guarantees or warranties implied or expressed. Because we cannot control the application of our products, the buyer assumes risk for any and all damage caused to himself or a third party by virtue of failure of these parts. We make no warranty as to products distributed by us expressed or implied, including without limitation any warranties or merchantability and fitness for a particular purpose. We will, however, pass on all warrantees made by the manufacturer, who has sole responsibility for performing such warranties. We reserve the right to examine any product before replacement or repair.

It is the sole and exclusive responsibility of the purchaser to determine the suitability of any part, product or work for his or her use.  The purchaser shall assume all legal, personal injury risk and liability and all other obligations, duties and risks therewith.

Motorcycle Apparel Product Disclaimer

Motorcycling is an inherently dangerous activity, which may result in personal injury and/or death. All motorcycle apparel retailed by SDG Moto Custom & Cafe are designed to offer superior riding comfort and performance and while all motorcycle riders should wear appropriate protective equipment, no product can offer complete protection from injury or damage to individuals and property in case of fall, collision, impact, loss of control or otherwise. Each individual rider should be familiar with the sport of motorcycling, recognize the wide range of foreseeable hazards and decide whether to assume the risks inherent in such activity. MOTORCYCLE RIDERS MUST BE FAMILIAR WITH THE CAPABILITIES AND LIMITATIONS OF THE MOTORCYCLE AND THE EQUIPMENT THEY ARE USING. SDG Moto Custom & Cafe disclaims any responsibility for injuries incurred while wearing any of its products. SDG Moto Custom & Cafe makes no guarantees or representations express or implied, regarding the fitness of its products for any particular purpose, further SDG Moto Custom & Cafe makes no guarantees or representations express or implied, regarding the extent to which its products protect individuals or property from injury or death or damage.

Important Note on Pricing

The prices for all of our parts are determined and changed on a regular basis, depending on fluctuations of the Australian dollar with the value of overseas currencies, mainly the US dollar, the Euro, and British Pound. Most other businesses do not do this, and their prices are fixed at very high mark-ups. This generally allows them to sell their goods at a consistently high profit margin. We do not play this game, as our parts are priced based on the value of the Aussie dollar at the time of purchase. We hope that you appreciate our attempts to provide quality parts at fair prices.

From 1 July 2019, items over $1000 will incur additional import duty and GST charges. These will be advised at time of purchase.

Payments

SDG Moto Custom & Cafe has chosen eWay as our primary means of payment due to their high security measures, minimum down time, and ease of use for both our customers and us.

For Australian customers only, we also offer direct deposit. These details will be provided to you at the completion of the ordering process.

Returns

We will not accept any return goods without prior approval. Return merchandise must be accompanied by a copy of the original invoice the goods were purchased on. A letter or explanation is also required. Authorized returns will be handled by refund check, repair, or replacement. All refused orders and returns are subject to a 20% re-stocking fee. No returns will be accepted after 30 days from the date of invoice.

Returns of Custom Made Motorcycle Apparel

As this is a custom made to measure item, all sales are final. It is your responsibility to ensure that the measurements you provide to SDG Moto Custom & Cafe on our provided measurement sheet are accurate. We do take full responsibility for any defects if any in our products. You must contact us within 7 days of receipt of item if there are any defects. 30 day warranty on all zippers.

Claims

All goods are double checked, carefully packaged, and shipped in good condition. The carrier has responsibility for the goods from the time they leave the facility until the time they are delivered to you. Title of merchandise passes to customer upon our delivery to the carrier. All claims for loss or damage are to be made immediately and directly to the carrier.

Changing or Cancelling an Order

Any items cancelled prior to shipment will be assessed a 15% restocking fee.

In some situations an item has to be ordered or drop-shipped from our distributors, and once your item has been ordered from the manufacturer or distributor, there is no stopping it until it reaches your door. Size changes and cancellations made after your order has been shipped will be subject to the appropriate exchange/restocking fee.

For Custom Made Motorcycle Apparel, once the manufacturing process has begun, there can be no changes or cancelling of orders.